Refund Policy
Last updated: October 2026
CalmNest Stories™ products are digital downloads — PDF and MP3 audio files delivered immediately after purchase. This policy applies to all CalmNest Stories™ packs, including those sold on calmtantrums.com, twohomesonesafenight.com and fulllibraryhub.com, and explains how our support guarantee works.
Our promise: Every pack has a free audio sample on the product page — listen before you buy, so you know exactly what you're getting. If something isn't working after purchase (a broken download, a file that won't play), email us within 7 days and we'll make it right, or refund you in full.
What the 7-Day Support Promise Covers
- Broken or inaccessible download link
- File that won't open or play correctly
- Server-side error preventing file delivery
- Corrupted or incomplete file received
Contact us at hello@fulllibraryhub.com within 7 days of purchase, describe the issue and include the email address you used at checkout. We will resolve it or issue a full refund.
Change of Mind
The 7-Day Support Promise covers technical problems with your files. Because the files are delivered immediately and a free audio sample is available before purchase, we do not offer refunds for change of mind once the download link has been supplied.
Statutory Rights
Nothing in this policy limits your statutory rights under applicable consumer law. If you are in the United Kingdom, your rights under consumer protection legislation are not affected by this policy.
Contact
For any questions about this policy or a support request:
hello@fulllibraryhub.com